PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT REGUALER UPDATE & EXAM ITIL-4-SPECIALIST-HIGH-VELOCITY-IT PRACTICE

Peoplecert ITIL-4-Specialist-High-velocity-IT Regualer Update & Exam ITIL-4-Specialist-High-velocity-IT Practice

Peoplecert ITIL-4-Specialist-High-velocity-IT Regualer Update & Exam ITIL-4-Specialist-High-velocity-IT Practice

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which is a challenge when onboarding individual consumers?

  • A. Dealing with a large number of consumers with varied skills and backgrounds
  • B. Identifying the customer that can represent the service consumer
  • C. Providing marketing material tailored to the needs of service consumer
  • D. Identifying the consumers' needs because they do not communicate them clearly

Answer: A


NEW QUESTION # 96
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

Answer:

Explanation:
Develop interpersonal skills and service empathy in all teams


NEW QUESTION # 97
In service relationships, what is a benefit of identifying consumer roles?

  • A. It ensures compliance with contractual agreements
  • B. It clarifies the service provider's responsibilities
  • C. It reduces service delivery costs
  • D. It enables stakeholder management

Answer: D


NEW QUESTION # 98
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

  • A. Implement a customer satisfaction survey
  • B. Develop a new onboarding strategy
  • C. Prioritize internal employee complaints
  • D. Analyze the patterns of business activity

Answer: D


NEW QUESTION # 99
A service provider is planning to onboard a new desktop service for a new customer.
Which activity will be carried out by the customer?

  • A. Ensuring hardware compatibility with the desktop service
  • B. Training users in the correct procedures for accessing support for the desktop service
  • C. Setting up remote access tools for the service provider
  • D. Creating service level agreements

Answer: B


NEW QUESTION # 100
......

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